Delivering Happiness
Tony Hsieh
Business Plus; $23.99

Subtitled A Path to Profits, Passion, and Purpose, these are the lessons Tony Hsieh, founder of Zappos, learned in business and life. It’s a quick read, and I found the book offered some valuable lessons, particularly on creating a company culture, including core values, and delivering “WOW” through service. In the final analysis, Tony offers his belief that we are all after the same end goal, and that is happiness. If we keep asking ourselves “Why?” about our goals, we’ll end up with wanting to be happy. I can see this is so true when I think about why so many of us quilt or make art. It makes us and the recipients happy.

Look for the book at your favorite book retailer. Here’s a link to Amazon if you would like to learn more about the book.

Tags: book review, business, service, Zappos

This entry was posted on Sunday, April 3rd, 2011 at 6:00 am and is filed under Book Reviews, Business, Customer Service, Goals, Success. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.